Mellimo NY LLC (“Mellimo Transportation”) thanks you for visiting us. Your access to and use of the Mellimo NY Website (the “Site”) is subject to the following terms and conditions (collectively the “Terms”) and all applicable laws.

By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and acknowledge that any other agreements between you and Mellimo NY are superseded and of no force or effect.

1. TERMS AND CONDITIONS OF SERVICE

RATES

Reservation Confirmation: The rate presented on your reservation confirmation is intended to serve as a good faith estimate of the cost of service based on the information provided at the time of booking, and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops or additional services may change your rate. Final charges will reflect actual usage. Reservations in international markets may incur a mileage charge. Rates are subject to change without notice. Mellimo NY is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control.

Hourly billed reservations: Hourly billed reservations are calculated from the time the vehicle leaves the garage until it returns. The standard hourly minimum is 2 hours, however certain markets or specialty vehicles may carry a higher hourly minimum.

Grace period: Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. Mellimo NY logistics team works hard to give chauffeurs enough time to be in position prior to reservation pick-up time. For each reservation, customers are granted a window of time to meet their chauffeurs at the requested pick-up time and location before incurring waiting time charges.

Airports pickups: Mellimo NY monitors all commercial airline arrivals to ensure on-time airport pickups. A forty (40) minute grace period is allowed on all domestic arrivals and sixty (60) minutes on all international arrivals. Waiting time charges will apply after the grace period and are accrued in per minute increments.

Non-airport pickups: For all pickup locations other than airports, a fifteen (15) minute grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate or per minute rate.

Base Rate: The base rate reflects the rate charged for transportation services, prior to gratuity, ADM, airport fees, fuel surcharge, and taxes

Gratuity: For convenience, a discretionary gratuity is added to each reservation (industry standard of 20% base rate of vehicle). The full gratuity amount is paid directly to the chauffeur. As gratuity is a reflection of service, this charge is wholly voluntary, and can be negotiated or waived at any time.

ADM: This charge refers to a very small fraction of varying operational costs of handling and monitoring the reservation, imposed by municipal, state and federal governments, agencies and commissions, including airport, regulatory, licensing and other fees.

Airport Fee: Airport Parking and Fees are subject to change without notice, as Mellimo NY has no control over if and when increases will be imposed by various governmental authorities. Mellimo NY charges an $2.50 Airport fee for all departures or arrivals.

Taxes: Taxes are subject to change without notification, as Mellimo NY has no control over if or when a tax increase may be imposed by various governmental agencies. Taxes are charged as incurred. TT/AA Tax /Port Authority, Local, State or Federal Government Implied Tax.

Tolls: This charge represents tolls that may be incurred by Mellimo NY between the pickup and drop-off destinations, as well as for tolls during the chauffeur’s return trip. Tolls are calculated for all flat-rate transfers based upon the most expeditious route. Tolls are billed as incurred for hourly reservations.

BCF Charge: Mellimo NY’ TLC Base License is part of the NY Black Car Fund and all reservations within the NY Tri State area are subject to a 2.44% surcharge. This fee is calculated on all rate components, except tax, and is forwarded to the NYCBCF.

NY Congestion Fee: NY Congestion fee is a $2.75 surcharge applied to transportation that; both begins and ends in New York State and that begins in, ends in, or passes though the borough of Manhattan, south of and excluding 96th Street.

Fuel Surcharge (FSC): The fuel surcharge is based on the average cost of fuel at the time of the reservation, as reported weekly by the Energy Information Administration, a statistical agency of the U.S. Department of Energy. This charge will therefore increase or decrease with fuel price levels.

Extra Stops: In-route Extra Stops in the same zone are $26.00, Extra Stops in a different town (in-route) are $45.00. Extra Stops in NYC are $30. Out-of-route extra stops are quoted on a case-by-case basis.

Meet and Greet: There is $20 Charge for Meet and Greet service for the chauffeur to park the vehicle and meet arriving passengers in the airport terminal.

Child Safety Seats: Mellimo NY can provide child safety seats upon request. There is an additional charge of $25 per safety seat.

Cleaning Fee: A cleaning fee may be charged if a passenger smokes in the vehicle, or if any damage is done to the vehicle that will require cleaning/disinfecting services that go beyond our standard vehicle cleaning procedures.

Special Event Pricing: Reservations in markets experiencing high demand of service for traveling to or from a specific event (Special Event) are subject to vehicle rates (Pricing) and Policies that may supersede standard market Pricing and Policies, as set by Mellimo NY, and may also affect reservations traveling within the market but not traveling to or from the Special Event. The Special Event terms and conditions will appear in the special instructions on this confirmation.

CHANGES AND CANCELLATIONS

We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for reservations can be submitted to Mellimo NY via e-mail at info@Mellimo.com, the customer’s online reservation system, when applicable, on the Mellimo website or mobile app, or by calling us directly at +1(347) 652-1000, or international & WhatsApp +1(929) 367-8448.

Changes/cancellations via e-mail require twenty-four (24) hours advance notice. Changes/cancellations via phone require (1) hour advance notice for our corporate-owned markets, (6) hours advance notice when traveling in our affiliate markets, and twenty-four (24) hours when traveling in international markets. Please take into consideration the TIME ZONE for the respective market. The cancellation policy adheres to the actual PICKUP TIME within each individual market. This is considerably important in determining possible late cancel charges. Customers who fail to provide adequate notice of either trip reservation changes or cancellation, as referenced above, will be billed the full fair, including a twenty (20) percent gratuity charge. Please be advised that cancellation policy can vary for buses, minibuses, and event related bookings.

No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty (20) percent gratuity, will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting Mellimo at (347) 652-1000 or (718) 836-5555.

BILLING

ALL RESERVATIONS ARE BILLED IN US DOLLARS.

Pre-Authorization: 24 hours prior to your trip, Mellimo NY will request a pre-authorization of your credit, debit or pre-paid account for the estimated total of your reservation confirmation, and an additional 30% of the total. A pre-authorization is a “hold” on funds from your bank account drawn by Mellimo NY when we initially take your account and payment information, but have not yet processed the final charge(s) for your trip. The pre-authorization guarantees that the provided account information has the available funds to pay for the services purchased from Mellimo NY, and is removed when processing the final total. Your trip may be canceled if we are unable to request a pre-authorization from the provided payment information prior to your trip.

Final total: The final trip total is calculated after the vehicle returns to our facilities and will be reflected on your provided payment information within 48 to 72 business hours after the completion of the trip. If you do not receive a final receipt, please contact our Accounting department at (718) 836-5555 or info@Mellimo.com