High safety standards

• How we share the ride
  We always treat each other with respect, and we don’t tolerate discrimination. Anyone who violates our policies may be permanently removed from the platform. You can cancel any ride that makes you feel unsafe. See our Community Guidelines.
• Annual driver background checks
  All drivers must pass a background check before driving with mellimo. After that, they’re required to pass an annual background check. We also continuously monitor for criminal convictions. And when necessary, we deactivate drivers.
• Mandatory driver safety education
  All drivers must complete a safety program developed with RAINN, the largest anti-sexual violence organization in North America.
• Share your pronouns
  By adding your pronouns to your profile, you can help create a space where everyone feels seen and respected.

Proactive safety support

• Smart Trip Check-In
  We monitor rides for unusual activity, like long stops or route deviations. If we notice anything off about your ride, we’ll contact you to see if you need help. You can also schedule a check-in to confirm you got to your destination safely.
• Share your location
  Add your trusted contacts to your safety settings. For extra peace of mind, let loved ones see where you are, in real time.
• See who you’re riding with
  Once you’re matched with your driver, you’ll see their name, profile photo, and rating. And when you add a photo to your profile, drivers know who to look for.
• Your privacy is protected
  We never share your phone number or personal information with other riders or drivers. And once a trip is complete, your pickup and drop-off locations are concealed in the driver’s trip history.
• Two-way ratings
  If you rate your driver three stars or fewer, you won’t be matched with them again. Your feedback is anonymous and lets us take appropriate action to help keep the community safe.

Help from real humans

• Emergency Help with ADT
  If you feel unsafe, you can discreetly connect with an ADT security professional from your app. They provide live support in uncomfortable situations. If necessary, they can alert authorities and share important ride details, like your GPS geolocation and the vehicle’s license plate number.
• Live safety support
  Safety team members are always standing by, ready to help via phone or chat.
• Specialized support and advocacy
  Every member of our Safety Team is a credentialed victim advocate. We also have a specialized team to help in specific situations, each member has over 330 hours of training in trauma-informed care.

Looking out for each other

• Masks are now optional during rides*
  We know that everyone has different comfort levels when it comes to health safety. So you can keep wearing a mask, if you’d like to, when you ride.
• A respectful community
  We expect everyone to follow our Community Guidelines. That includes treating each other with respect, and not riding or driving if you have COVID-19 or any related symptoms.

Rider safety tips

Your 4-point safety check
Before you hop in, make sure you’ve got the right ride.

• Check the vehicle make and model
• Confirm the license plate
• Match the driver to the picture in your app
• Ask your driver who they’re here for